Shipping policy
SHIPPING POLICY
Thank you for shopping with Nook & Paw. We work with fulfillment partners to prepare and ship orders to customers in the United States.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders may require additional processing time during holidays, promotions, high-volume periods, or when additional order verification is required.
Once your order has been shipped, you will receive tracking information when available.
2. SHIPPING TO THE UNITED STATES
We currently offer free standard shipping on eligible orders shipped to the United States.
Estimated delivery time:
5–11 business days after the order has been processed.
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs processing, transportation conditions, and other circumstances outside our control.
Please allow additional time during peak shopping periods or unexpected carrier delays.
3. TRACKING INFORMATION
When tracking information is available, it will be provided through your order or shipping confirmation.
Tracking information may take some time to become active after the package has been handed to the carrier.
Tracking updates may also temporarily pause while a package is moving between shipping facilities or transportation networks.
4. SHIPPING DELAYS
Nook & Paw is not responsible for delays caused by shipping carriers, severe weather, natural events, holidays, customs processing, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
If your order is delayed, please contact us with your order number so we can review the available tracking information and assist you.
A shipping delay does not automatically qualify an order for a refund.
If a package is confirmed lost in transit, we will review the situation and may provide a replacement or refund depending on the circumstances.
5. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet entered fulfillment, please contact us as soon as possible if you need to correct your shipping information.
Once an order has entered fulfillment or has been shipped, we may not be able to change the shipping address.
Nook & Paw is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
6. DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES
Customers are responsible for ensuring that packages can be received at the provided delivery address.
If a package is returned to the fulfillment provider because of an incorrect address, failed delivery attempts, refusal, or failure to collect the package, additional shipping costs may apply if a reshipment is requested.
7. LOST OR STOLEN PACKAGES
If tracking information shows that a package was delivered to the address provided at checkout, but the customer cannot locate the package, please first check with household members, neighbors, building management, and the local carrier where appropriate.
Nook & Paw may assist in reviewing the available tracking information, but we cannot guarantee replacement or refund for packages marked as delivered.
8. DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
• Your order number
• Clear photos of the damaged product
• Photos of the packaging
• A short video when necessary to demonstrate the issue
We will review the information and determine the appropriate solution, which may include a replacement or refund depending on the circumstances.
9. CUSTOMS, DUTIES, AND TAXES
Orders may be subject to customs procedures, duties, taxes, or other charges where applicable.
Any applicable charges imposed by customs or government authorities are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
10. ORDER CANCELLATIONS
Cancellation requests must be submitted as soon as possible after placing an order.
We can generally cancel an order only before it has entered fulfillment or shipping.
Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.
If cancellation is no longer possible, customers may request a return after delivery in accordance with our Return & Refund Policy.
11. SHIPPING ADDRESS
We currently ship to eligible addresses within the United States.
We may be unable to ship to certain restricted locations, remote areas, military addresses, or other locations where our shipping partners cannot provide service.
12. CONTACT US
If you have questions about your shipment, please contact:
Nook & Paw
Email: useller168@gmail.com
Please include your order number when contacting us so we can assist you more efficiently.
IMPORTANT
Shipping times shown on our website are estimates and are not guaranteed delivery dates.
By placing an order, customers acknowledge that delivery times may vary due to circumstances outside Nook & Paw's reasonable control.